Refund policy

Returns and Refunds

 

All sales are final. We do not accept returns or exchanges for change of mind, incorrect size choice, or because a colour looks different on your screen. Please read the sizing notes on each product page carefully before ordering, and message us if you are unsure which size to take. We would much rather help you choose correctly than have you disappointed.

 

When we will refund or replace you

 

We will always put things right at our own cost in these situations:

 

Your order arrives damaged or faulty. Send us a photo within 14 days of delivery and we will send a replacement or refund you in full, your choice.

 

We send the wrong item, wrong size, or wrong colour. Same as above, at no cost to you.

 

Your order never arrives. If tracking shows no movement for 21 days, or the carrier confirms the parcel is lost, we refund you in full.

 

Your order arrives significantly different from its description on our site.

 

How to make a claim

 

Email us with your order number and, where relevant, clear photographs of the item and its packaging. We reply within one business day and aim to resolve every claim within five.

 

Cancelling an order

 

We pass orders to our fulfilment partner quickly. If you contact us within 12 hours of placing your order and it has not yet shipped, we will cancel and refund it in full. After it ships we cannot cancel.

 

Your statutory rights

 

Nothing in this policy affects any rights you have under the consumer law of your own country. If the law where you live gives you a right to cancel a distance purchase within a set period, that right applies regardless of what is written above.